When a chat already has a phone number, your team can call it from the inbox. Incoming calls ring for agents who are signed in. The same business number you use for text can place and receive the call. Missed calls can go to voicemail, and recordings stay limited to the people you allow.
The workspace uses the phone number already connected for text. Calling is switched on for that number.
On a chat, Call Customer dials the number on the profile. From Contacts, the same call works for a customer, a supplier, or a partner.
A customer calling your number sees a ring for agents who are signed in. They answer or decline. If nobody picks up, the caller can leave a voicemail.
A call card stays on screen with the person you are speaking to and how long the call has run.
The customer sees your business number, not a personal mobile.
Open the conversation and call the number already on the customer profile.
Reach a customer, supplier, or partner from the contact list.
Calls to your business number ring for agents who are signed in. Answer or decline on screen.
If the team misses the call, the caller can leave a message.
Managers can listen. Everyone else needs permission.
The number you text from is the number you call from.