Legal
Last Updated: September 22, 2026
These Terms of Service ("Terms") govern your access to and use of Tellerdesk, including the Tellerdesk website, platform, applications, communication services, integrations, APIs, website chat functionality, automation tools, artificial intelligence features, and related services.
Tellerdesk is operated by Mind Scope Solutions FZC ("Tellerdesk", "we", "us", or "our").
By creating an account, accessing Tellerdesk, or using our services, you agree to these Terms.
If you are using Tellerdesk on behalf of a company or organization, you represent that you are authorized to accept these Terms on its behalf.
Tellerdesk is an omnichannel business communication and customer-engagement platform.
Features may include:
Features available to you may depend on your subscription, configuration, connected providers, geographic availability, and third-party platform restrictions.
You must have the legal capacity to enter into a binding agreement to use Tellerdesk.
If you use Tellerdesk on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.
Tellerdesk is primarily intended for businesses and professional organizations.
You must provide accurate information when creating or administering an account.
You are responsible for:
You must promptly notify us if you become aware of unauthorized access or another security incident involving your Tellerdesk account.
Tellerdesk allows businesses to create workspaces and authorize team members to access those workspaces.
Workspace administrators may:
The organization controlling a workspace is responsible for its authorized users and their use of Tellerdesk.
Tellerdesk integrates with external communication services such as WhatsApp, Facebook, Instagram, Meta services, email providers, and other platforms.
Your use of these channels is also governed by the applicable third party's terms, policies, technical restrictions, and approval requirements.
You are responsible for complying with those requirements.
We cannot guarantee that any third-party provider will:
Third-party services may modify or discontinue their APIs, permissions, policies, pricing, functionality, or access requirements without Tellerdesk's control.
If you connect WhatsApp, Facebook, Instagram, Meta Lead Ads, or another Meta service, you are responsible for complying with applicable Meta terms and policies.
This may include requirements relating to:
Certain messages may be blocked or restricted because of Meta platform rules.
Tellerdesk is not responsible for restrictions, suspensions, delivery failures, account reviews, or account bans imposed by Meta or another third-party provider.
When email functionality is used, you may be required to provide or configure IMAP and SMTP credentials.
You represent that you are authorized to connect the relevant email account.
You are responsible for:
Tellerdesk does not guarantee that every external email provider will support all Tellerdesk functionality.
"Customer Data" means information, messages, files, contacts, records, leads, documents, content, and other information that you or your users upload, transmit, synchronize, receive, store, or otherwise process using Tellerdesk.
You retain ownership of your Customer Data.
You grant Tellerdesk a limited right to process Customer Data only as reasonably necessary to:
You represent that you have all rights, permissions, notices, and lawful bases required to process Customer Data using Tellerdesk.
You are responsible for complying with applicable privacy and data-protection laws in relation to your customers and contacts.
This may include providing appropriate notices and obtaining consent where required.
Our handling of personal information is described in the Tellerdesk Privacy Policy.
Where appropriate, additional data-processing terms may be entered into between Tellerdesk and business customers.
You are responsible for communications sent through your Tellerdesk account.
You must not use Tellerdesk to send:
You are responsible for obtaining appropriate consent before contacting recipients where required.
You must not use Tellerdesk to:
We may investigate suspected abuse and restrict or suspend access where reasonably necessary.
Tellerdesk may offer AI-assisted features.
AI outputs are generated automatically and may occasionally be incomplete, inaccurate, or inappropriate.
You are responsible for reviewing AI-generated information before relying on it where appropriate.
You must not treat AI-generated responses as professional legal, medical, financial, accounting, or similarly regulated advice.
You are responsible for configuring AI functionality appropriately for your business.
Tellerdesk may use third-party AI service providers to process relevant content when AI features are enabled.
Certain AI functionality may allow users to upload or connect:
You represent that you have permission to use and process any material you provide.
You must not upload material that unlawfully infringes copyrights, confidentiality obligations, privacy rights, or other third-party rights.
Tellerdesk may allow users to create automated workflows involving messages, assignments, status changes, tags, internal notes, webhooks, and other actions.
You are responsible for:
Tellerdesk is not responsible for unintended results caused by incorrectly configured automation rules.
Certain Tellerdesk features may be subject to subscription plans, usage allowances, user limits, channel limits, messaging allowances, automation limits, or other restrictions.
Available limits may vary by plan.
We may change plans, features, limits, or pricing upon reasonable notice where required.
If paid services are introduced or enabled for your account, additional billing or payment terms may apply.
You agree to pay applicable fees associated with your Tellerdesk subscription or services.
Unless otherwise specified:
You are responsible for taxes that legally apply to your purchase, except taxes based on Tellerdesk's net income.
Some external providers may charge fees separately for services such as messaging, telephone services, email services, AI usage, advertising, hosting, or other integrations.
Unless Tellerdesk expressly states otherwise, these charges are not included in Tellerdesk subscription fees.
We aim to provide a reliable service but cannot guarantee uninterrupted operation.
The service may occasionally be unavailable because of:
We may perform scheduled or emergency maintenance when reasonably required.
We may provide preview, beta, experimental, or early-access functionality.
Such functionality may:
You use experimental functionality at your own discretion.
We maintain reasonable measures designed to protect Tellerdesk.
You are responsible for maintaining appropriate security for your account, devices, users, and connected third-party services.
You must not knowingly attempt to bypass or compromise Tellerdesk security.
Tellerdesk and its software, platform, interfaces, branding, designs, documentation, technology, and related materials are owned by Tellerdesk or its licensors.
Except for rights expressly granted under these Terms, no intellectual property rights are transferred to you.
You may not copy, distribute, resell, reverse engineer, or create derivative works from Tellerdesk except where expressly authorized or legally permitted.
If you voluntarily provide ideas, suggestions, or feedback regarding Tellerdesk, you permit us to use that feedback for improving or developing our services without obligation to compensate you.
This does not give us ownership of your Customer Data.
We may temporarily restrict or suspend an account where reasonably necessary because of:
Where reasonably possible, we will attempt to provide notice before suspension unless immediate action is required for security, legal, or operational reasons.
You may stop using Tellerdesk subject to any applicable subscription commitments.
We may terminate access where permitted under these Terms or applicable law.
After termination, access to the platform may end and Customer Data may eventually be deleted in accordance with our retention practices.
Customers are responsible for exporting information they require before account termination where export functionality is available.
Tellerdesk may contain links to, integrations with, or functionality provided by third parties.
We are not responsible for:
Use of such services is subject to the agreement between you and that provider.
To the maximum extent permitted by applicable law, Tellerdesk is provided on an "as available" basis.
We do not warrant that:
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, Tellerdesk and its owners, affiliates, directors, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the service.
This may include loss of:
Where liability cannot legally be excluded, our liability will be limited to the extent permitted under applicable law.
A final liability cap appropriate to your subscription model should be specified in your commercial agreement or final legally reviewed version of these Terms.
To the extent permitted by law, you agree to indemnify and hold Tellerdesk harmless from claims arising from:
We may add, modify, improve, replace, or discontinue functionality as Tellerdesk develops.
Where a change materially affects paid functionality, we will provide notice where reasonably appropriate.
We may update these Terms periodically.
The latest version will be published on the Tellerdesk website with an updated effective date.
Continued use of Tellerdesk after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
These Terms will be governed by the laws of the United Arab Emirates, excluding conflict-of-law rules.
Any disputes will be subject to the jurisdiction of the courts of the United Arab Emirates, unless applicable law requires otherwise.
Questions regarding these Terms may be sent to:
Tellerdesk
Operated by: Mind Scope Solutions FZC
Website: https://tellerdesk.com
Email: info@mindscopesolutionsfzc.com
Phone: 00 971 55 813 2249
Address: United Arab Emirates