Legal
Last Updated: September 22, 2026
Welcome to Tellerdesk.
Tellerdesk provides an omnichannel customer communication and engagement platform that enables businesses to manage conversations and customer interactions across channels such as WhatsApp, Facebook Messenger, Instagram, email, website chat, and other supported integrations from a centralized workspace.
This Privacy Policy explains how Mind Scope Solutions FZC, operating Tellerdesk ("Tellerdesk", "we", "us", or "our"), collects, uses, stores, shares, and protects personal information when you visit tellerdesk.com, create or use a Tellerdesk account, interact with a business using Tellerdesk, or otherwise use our services.
By using Tellerdesk, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you use Tellerdesk.
When you create or manage a Tellerdesk account, workspace, or organization, we may collect information such as:
Businesses using Tellerdesk may upload, synchronize, receive, or process information relating to their customers, leads, prospects, and other contacts.
This may include:
For this information, the business using Tellerdesk will generally act as the data controller or equivalent responsible party, while Tellerdesk acts as a service provider or data processor on its behalf.
Tellerdesk may process communications transmitted through connected communication channels, including:
We process this information to provide the communication, inbox, collaboration, automation, customer-support, and reporting features requested by our customers.
When a business connects a supported service to Tellerdesk, we may process information required to establish and maintain the connection.
Depending on the integration, this may include:
Sensitive authentication credentials are intended to be protected using appropriate security controls, including encryption where implemented by the platform.
Where a customer connects Meta Lead Ads, Tellerdesk may process information submitted through Facebook or Instagram lead forms, including:
This information is made available to the relevant business using Tellerdesk.
When Tellerdesk's website chat functionality is used, we may process:
Businesses may also provide documents, website content, text, FAQs, PDFs, DOCX files, or other knowledge sources for use by AI-assisted features.
Where AI functionality is enabled, relevant content may be processed by third-party artificial intelligence providers to provide the requested functionality.
We may automatically collect technical information when Tellerdesk is accessed, including:
We use this information to operate, secure, troubleshoot, monitor, and improve Tellerdesk.
Tellerdesk may use cookies, session cookies, local storage, and similar technologies to:
Where required by applicable law, consent will be obtained before using non-essential cookies.
We may use personal information to:
We do not use customer communication data for purposes unrelated to providing and securing the Tellerdesk service unless legally permitted and appropriately disclosed.
Certain Tellerdesk features may use artificial intelligence.
Where enabled by a Tellerdesk customer, messages or knowledge-base information may be processed to:
Tellerdesk may use third-party AI service providers, including OpenAI or other configured providers, to deliver these functions.
Businesses using AI features are responsible for ensuring that their use of these features is appropriate for their customers and complies with applicable laws.
AI-generated responses may occasionally contain errors. Businesses should appropriately supervise automated communication and should not rely on AI-generated information for decisions requiring professional, legal, medical, financial, or other specialist judgment.
Tellerdesk may provide message-translation functionality.
When a translation is requested, relevant message content may be transmitted to a translation service provider, such as Google Cloud Translation, for processing.
We do not sell personal information.
We may disclose information to third parties where necessary to provide Tellerdesk.
These parties may include:
Examples include:
We may use hosting, storage, database, networking, monitoring, security, and backup service providers.
We may use providers supporting:
Information may be shared with professional advisers, auditors, insurers, accountants, or legal advisers where reasonably necessary.
We may disclose information if reasonably necessary to:
If Tellerdesk or its business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.
Businesses using Tellerdesk are responsible for the personal information they collect and process through the platform.
Customers are responsible for:
Tellerdesk does not control the content that customers choose to send, receive, upload, or store through their accounts.
Tellerdesk, its infrastructure providers, and its third-party service providers may process information in countries other than the country where you live.
Where required, we will use appropriate safeguards for international transfers of personal information.
Customers are responsible for determining whether their particular use of Tellerdesk complies with any data-localization or cross-border transfer requirements that apply to them.
We retain information for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and the customer's configuration.
Businesses may also control the retention or deletion of certain information within their Tellerdesk workspace.
Backups and system logs may remain for a limited period after primary data has been deleted.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized:
Measures may include access controls, encryption, authentication, tenant-level data separation, security logging, permission management, and infrastructure safeguards.
However, no internet-based service or electronic storage system can guarantee absolute security.
Customers are responsible for maintaining secure passwords, protecting account credentials, limiting user permissions appropriately, and securing their connected third-party accounts.
Tellerdesk operates as a multi-tenant platform.
Each business workspace is logically separated from other workspaces using account, tenant, permission, session, and application-level controls.
Users should access only information belonging to organizations and workspaces they are authorized to use.
Depending on your country and applicable law, you may have rights such as the right to:
Some rights may be subject to legal limitations.
If your information was collected by a business using Tellerdesk, you should normally contact that business directly first. Tellerdesk may assist our business customer in responding to your request where appropriate.
Tellerdesk is designed primarily for business use and is not intended to be directly used by children who are not legally permitted to consent to the processing of their personal information.
We do not knowingly solicit personal information directly from children in violation of applicable law.
Tellerdesk integrates with third-party services.
Your use of those third-party services may also be governed by their own privacy policies and terms.
Tellerdesk is not responsible for independent privacy practices of third parties.
Examples may include Meta, WhatsApp, Facebook, Instagram, OpenAI, Google, cloud infrastructure providers, and email providers.
Where permitted, we may send information relating to Tellerdesk products, services, platform updates, or offers.
You may unsubscribe from promotional email communications using the unsubscribe mechanism included in those communications or by contacting us.
Service-related and security-related communications may still be sent where necessary to operate your account.
We may update this Privacy Policy periodically to reflect changes to:
The updated policy will be published on our website with a revised "Last Updated" date.
Material changes may also be communicated through the Tellerdesk platform or by email where appropriate.
If you have questions regarding this Privacy Policy or the handling of personal information, contact:
Tellerdesk
Operated by: Mind Scope Solutions FZC
Website: https://tellerdesk.com
Email: info@mindscopesolutionsfzc.com
Phone: 00 971 55 813 2249
Address: United Arab Emirates
For privacy-related requests, please include sufficient information to allow us to identify and respond to your request.