WhatsAppNew inbound message
AI-POWERED CUSTOMER SUPPORT
One agent inbox for every
One agent inbox for every
customer channel
Tellerdesk Omnichannel unifies WhatsApp, Facebook Messenger, Instagram DMs, email, and AI website chat into one desk — with realtime presence, SLA, and assignment.
InstagramDM waiting in inbox
Messenger24h window open
EmailThreaded reply ready
Open conversationAssigned · SLA watch
Contact cardCustomer profile
Voice and SMSCall from the inbox
TelegramNew chat in inbox
Connect every customer channel · People • Support • Solutions
Channels
Every conversation in one
Every conversation in one
agent inbox
Tellerdesk Omnichannel unifies WhatsApp, Facebook Messenger, Instagram DMs, email,
and an AI-powered website chat widget into a single desk.
Agents reply in one Inbox, with realtime presence, SLA, and assignment.
Tellerdesk InboxLive
0Open chats
0Avg first reply
0Channels live
Conversation flow
Channel mix
WhatsApp Cloud API
Embedded Signup connects a WABA and phone number, then inbound messages, media, reactions, and calls flow into the unified Conversation thread with delivery and read receipts.
Messenger & Instagram
OAuth connects Facebook Pages and linked Instagram accounts. Messaging windows, private replies to comments, and Graph sync keep native Meta inbox traffic in Tellerdesk.
Email Mailboxes
IMAP/SMTP with Gmail, Outlook, Yahoo, Zoho, or custom hosts. Threaded replies, Sent-folder append, and an optional bridge so email appears beside WhatsApp and Messenger.
AI Website Chat
A branded widget with RAG replies from your knowledge sources. Escalates to a human agent, can continue on WhatsApp, and captures leads without leaving the site.
Meta Lead Ads
Leadgen webhooks capture Facebook and Instagram form submissions, normalize contact data, and let agents start a WhatsApp or Messenger conversation from the lead.
Social Comment Moderation
Sync organic and boosted posts, hide or delete comments, reply in public, or convert a comment into a private Messenger or Instagram DM with a 24-hour collaborator grant.
Ready to unify your channels? Start a 14-day trial
Desks
Dedicated desks that
Dedicated desks that
keep every brand isolated
Desk
Brand A
Desk
Brand B
Isolated
Brand C
Account, Brand, and User —
the identity model that scales.
1Account & Brand
An Account owns billing. Each Brand is a workspace with its own subdomain or custom domain, users, channels, conversations, subscription, and branding.
2Roles that fit the desk
Super admin, platform manager, tenant admin, brand manager, agent, and viewer. Role-grant hierarchy stops workspace admins from creating platform-level access.
3Desk isolation
Host-resolved tenancy, per-Brand data scopes, membership checks, and a unique session cookie per subdomain so workspaces never leak across a shared domain.
4Self-serve onboarding
Create an Account with a 14-day trial, spin up a Brand, connect WhatsApp, and invite the team. Super admins can also provision a tenant admin in one step.
Operations
Automation, SLA, and
Automation, SLA, and
operator tooling
Rules, presence, and QA built
for a live agent floor.
01Customer message
02Automation
03Agent action
04Resolution
1Visual automation builder
Trigger, condition, and action graphs — send a reply, assign round-robin, add a tag, change status, post an internal note, or fire a webhook. Every step is logged.
2Realtime inbox & calls
Live messages, typing, presence, and WhatsApp Business Calling with a softphone. The inbox also polls deltas so agents stay current if a socket drops.
3Moderation & QA Center
Flagged-word watchlists, conversation timeline reviews, audited impersonation, and a super-admin QA checklist that proves tenant isolation and channel health.
SLA countdown00:12:40
Need help with my order status.
Assigned to inbox agent · automation logged
Voice and SMS
Call the customer without leaving the conversation.
When a chat already has a phone number, your team can call it from the inbox. Incoming calls ring for agents who are signed in. The same business number you use for text can place and receive the call. Missed calls can go to voicemail, and recordings stay limited to the people you allow.
Webchat AI
AI website chat that knows when to hand off
The widget answers from your knowledge sources — pasted text, PDFs, DOCX, or URLs — then escalates to a human when confidence is low, the visitor asks for an agent, or the bot loop repeats. Conversations land in the same Inbox as WhatsApp and Messenger.
- RAG replies from your content
- Human escalation & round-robin
- Optional WhatsApp continuation
Can I talk to a person about my account?
Handoff to human
Alexander HallInbox Agent · conversation transferred
Knowledge ingestion
Sources are chunked, embedded, and retrieved with cosine similarity. The model answers only from retrieved context — if nothing matches, visitors get a canned “I don’t know” instead of a hallucination.
Lead capture
On-topic replies can offer a quote, and captured contact intent is stored as a Webchat Lead — separate from Meta Lead Ads — so sales can follow up in the same workspace.
One-line install
Drop a script tag or the generated WordPress plugin. Domain allowlists, SSRF-hardened URL fetching, and an integration scanner that detects Tawk.to, Intercom, or Crisp on the site.
AI usage quotas
Per-tenant quota checks run before any model call. Exhausted workspaces never reach OpenAI. Each turn is audited for confidence, escalation, and token use.
Product FAQs
Frequently Asked Questions
Answers about workspaces, channels, automation, billing,
and how Tellerdesk Omnichannel keeps every Brand isolated.
What channels does Tellerdesk unify?
WhatsApp Cloud API, Facebook Messenger, Instagram DMs, IMAP/SMTP email, and an AI website chat widget — all in one agent Inbox, plus Voice and SMS, Meta Lead Ads, and social-post comment moderation.
Can agents call a customer from the inbox?
Yes. When a chat already has a phone number, the team can call it from the conversation or from Contacts. Incoming calls ring for agents who are signed in. The same business number used for text can place and receive the call. See Voice and SMS details.
Can I cancel my subscription?
Yes. Each Brand has its own TenantSubscription (trialing, active, past due, suspended, canceled, or expired). Workspace admins manage plan and usage from Billing. Super admins can also activate or update a subscription for any Brand.
How does a workspace stay isolated?
The Brand is the tenant. Host resolution, per-Brand Eloquent scopes, membership middleware, and a unique session cookie per subdomain keep conversations, channels, and users from leaking across workspaces. Super admins and platform managers can operate across Brands.
How do I manage users and roles?
Invite teammates into a Brand and assign tenant admin, brand manager, agent, or viewer. Tenant admins cannot grant super admin or platform manager. Role editing that affects every workspace is reserved for super admins.
Is billing data and media stored securely?
Channel access tokens and mailbox passwords are encrypted. Inbox, WhatsApp, and Messenger media can use local disk or S3-compatible storage. Email bodies stay on a dedicated local disk. Billing activation uses a signed webhook; there is no live card capture on this page.
How do plans and limits work?
Plans define users, WhatsApp numbers, monthly messages, automation rules, channels, and feature flags such as SLA and advanced reports. New Accounts start with a 14-day trial. A Brand with no subscription row still has access until limits are fully enforced.
Does the AI chat replace agents?
No. The webchat bot answers from retrieved knowledge, then escalates when confidence is low, the visitor asks for a human, or consecutive bot-only turns repeat. Escalation uses the same round-robin assignment as automation, or leaves the conversation in Unassigned.
What does agent support include?
Canned responses, tags, translations, collaborators on someone else’s conversation, flagged-word review, WhatsApp calling, and automation that assigns, replies, or notes without leaving the Inbox.
Where do I connect WhatsApp or Meta?
Open Channels in your Brand settings. WhatsApp uses Meta Embedded Signup. Messenger, Instagram, and Lead Ads use Meta OAuth. Email uses IMAP/SMTP credentials. Each Brand reconnects separately to enable social comment scopes.
Still have questions? Go to our Support Center for help
5+Unified channels
14-dayWorkspace trial
Platform analytics and tenant reports in one operator console
Brands get General, Leads, Conversation Flow, Users, Webchat AI, and Template Health reports. Super admins see cross-tenant overview, brand performance, channel health, and subscription revenue.
5+
Unified channels
14-day
Workspace trial
24h
Meta session window
1
Agent inbox
Connect
Connect channels and your own systems
Tellerdesk already connects WhatsApp, Messenger, Instagram, email, and webchat.
Enterprise workspaces can also use the API and webhooks to send or receive updates.
Customer channels
WhatsApp Cloud API, Facebook Messenger, Instagram DMs, IMAP/SMTP email, and AI website chat all land in one Inbox.
API
Enterprise plans include API access so a Brand can send data into Tellerdesk and keep the workspace in sync with your own systems.
Webhooks
Automation can fire a webhook, and Enterprise workspaces can use webhook integrations so your systems receive conversation updates.
Choose the plan that fits
your Brand workspace
Monthly
Annually
5 Users
$125
monthly$1,500
yearlyWhat’s included
- 5 Team Users
- Unified Omnichannel Inbox
- WhatsApp, Messenger & Instagram
- Email & Webchat
- Voice & SMS Calling
- Meta Lead Management
- Customer & Conversation Management
- Basic Reports
- 14-Day Trial
10 Users
$200
monthly$2,400
yearlyWhat’s included
- 10 Team Users
- Unified Omnichannel Inbox
- WhatsApp, Messenger & Instagram
- Email & Webchat
- Voice & SMS Calling
- Meta Lead Management
- Customer & Conversation Management
- Basic Reports
- 14-Day Trial
Enterprise
Custom
Tailored to your businessCustom
Tailored to your businessWhat’s included
- Everything in 10 Users
- Custom Users & Workspaces
- Custom Domain & Branding
- Social Comment Moderation
- Advanced Automation & Reports
- API & Webhook Integrations
- Custom AI Configuration
- Dedicated Support
How do I start a workspace?
Create an Account, add a Brand workspace, optionally connect WhatsApp, then invite your team. New Accounts include a 14-day trial. Super admins can also provision a tenant admin from the platform console.
Does Tellerdesk share my data across Brands?
No. Conversations, channels, and customers are scoped to the Brand. Only super admins and platform managers can see cross-tenant analytics. Impersonation is fully audited.
How do I reconnect a Meta channel?
Open Channels, choose WhatsApp, Messenger, Instagram, or Lead Ads, and reconnect. Social comment moderation needs extra Graph scopes, so existing Messenger connections do not gain those automatically.
How is usage billed per Brand?
Each Brand has its own TenantSubscription and Plan limits — users, WhatsApp numbers, monthly messages, automation rules, and channels. Billing is per workspace, not per Account.